How to find your hosting service details
Locate your server IP address, hostname, cPanel username, nameservers, and other key hosting details in CustomerPanel and your welcome email.
UnderHost NOC
Network Operations
On this page
Your hosting account has several important details: server IP, hostname, cPanel username, nameservers, and file paths. These are needed for DNS setup, FTP connections, database configuration, and technical troubleshooting.
Your welcome email
When your hosting account is activated, UnderHost sends a welcome email to your registered address containing:
| Detail | Example |
|---|---|
| cPanel username | mysite_cpanel |
| cPanel URL | https://server.underhost.com:2083 |
| Server hostname | server.underhost.com |
| Server IP address | 192.99.63.xxx |
| Nameservers | ns01.underhost.com / ns02.underhost.com |
| FTP/SFTP host | Your domain or server IP |
If you can't find your welcome email, check your spam folder. You can also find most of this information in CustomerPanel.
Finding details in CustomerPanel
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Log in to CustomerPanel
Go to customerpanel.ca and log in.
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Go to your service
Click Services > My Services and click on your hosting plan name.
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View service information
The service page shows your server IP, username, package name, billing cycle, and links to cPanel, webmail, and phpMyAdmin.
Finding your server IP in cPanel
Once logged in to cPanel, look at the left sidebar under General Information. It shows your shared IP address, cPanel username, and home directory path.
Finding your absolute path
Your absolute path is the full directory path to your files on the server. On UnderHost, it follows this format:
/home/username/public_html/Where username is your cPanel username. For addon domains, the path is typically:
/home/username/addondomain.com/You can also confirm your path by creating a file called pathinfo.php with the contents <?php echo __DIR__; ?> and opening it in your browser.
In cPanel File Manager, the current directory path is shown at the top of the file browser. This is your absolute path.
Related: How to access your CustomerPanel account | Start with UnderHost: your first 15 minutes | How quickly will my UnderHost account be set up? | How to contact UnderHost support
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