How to log in to cPanel (and fix login issues)
Find your cPanel URL, reset your password, and resolve the most common login errors including blank screens, wrong credentials, and port blocks.
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cPanel is the control panel that manages your hosting account-files, databases, email, SSL, and more. If you can't log in, this guide covers every common cause and fix.
Find your cPanel URL
Your cPanel URL is in your welcome email. It follows one of these formats:
| Method | URL format |
|---|---|
| Via domain (SSL port) | https://yourdomain.com:2083 |
| Via server hostname | https://server-hostname.underhost.com:2083 |
| Via server IP | https://YOUR.SERVER.IP:2083 |
| Via CustomerPanel | Services → My Services → Login to cPanel |
The easiest way is to log in to CustomerPanel, go to Services → My Services, click your hosting plan, and then click Login to cPanel. This uses an auto-login token and doesn't require your cPanel password.
Logging in
On the cPanel login page, enter your cPanel username and password. These are separate from your CustomerPanel login credentials.
- Your cPanel username is shown in your welcome email (usually a short version of your domain or the account name you chose).
- Your cPanel password was set during account setup. If you haven't changed it, use the one from your welcome email.
Reset your cPanel password
There's no "forgot password" link directly on the cPanel login page. To reset it:
-
Log in to CustomerPanel
Go to customerpanel.ca and log in with your billing account credentials (the email you used to sign up).
-
Open your hosting service
Go to Services → My Services and click on your hosting plan.
-
Change the password
Look for Change Password in the service details page. Enter a new, strong password and save. This updates your cPanel password immediately.
Port 2083 blocked
Some networks (corporate, hotel, or strict firewalls) block non-standard ports like 2083. If you can't reach cPanel on port 2083, try these alternatives:
| Port | URL | Notes |
|---|---|---|
| 2083 | https://domain:2083 | Standard HTTPS port (preferred) |
| 2082 | http://domain:2082 | Standard HTTP port (insecure) |
| N/A | CustomerPanel → Login to cPanel | Bypasses direct port access entirely |
If you're on a restricted network, connecting via a VPN or switching to mobile data (which uses a different network) will bypass corporate firewall rules that block cPanel's port.
Other login issues
https://yourdomain.com:2083) before DNS has propagated to your server, or before SSL is issued, you'll see a certificate warning. Use the server hostname or IP address instead, or accept the warning temporarily. The hostname-based URL in your welcome email always has a valid SSL certificate.Related: How to change your cPanel password | cPanel overview-what you can do and where to find it | How to access your CustomerPanel account | How to find your hosting service details
Need cPanel hosting or licensing?
Use UnderHost cPanel hosting or add cPanel/WHM to a VPS or dedicated server for familiar website, email, DNS, and database management.
