How to change your cPanel password
Change your cPanel account password from inside the panel, or reset it via CustomerPanel if you are locked out.
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Your cPanel password is separate from your CustomerPanel (billing) password. You can change it from inside cPanel when you are already logged in, or reset it from CustomerPanel if you are locked out.
Change your password from inside cPanel
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Open Preferences
Log in to cPanel and scroll down to the Preferences section. Click Password & Security.
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Enter the old and new passwords
Type your current (old) password, then enter and confirm the new password. cPanel shows a password strength indicator-aim for a strong password (green bar).
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Save the change
Click Change your password now! You will be logged out and redirected to the login page. Log back in with the new password.
Changing your cPanel password does not change FTP account passwords or email account passwords. Those must be changed individually in cPanel → FTP Accounts or Email Accounts.
Reset via CustomerPanel (if locked out)
If you cannot log in to cPanel, reset the password from your CustomerPanel billing account:
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Log in to CustomerPanel
Go to customerpanel.ca and sign in with your billing email and password.
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Open your hosting service
Click Services → My Services and click the hosting plan you want to update.
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Change the cPanel password
Find the Change Password option on the service details page. Enter and confirm a new password, then save. The change takes effect immediately.
Password tips
- Use at least 12 characters with a mix of letters, numbers, and symbols.
- Do not use the same password for cPanel, email accounts, and CustomerPanel.
- Do not share your cPanel password in support chats, emails, or public forums.
- If you share access with a developer, create a separate FTP account rather than sharing your main cPanel password.
- Store passwords in a password manager rather than writing them down.
If anyone claiming to be UnderHost asks for your cPanel password in a ticket, email, or chat, do not provide it. Genuine support requests will never require your password. If a task requires server-level access, it will be handled securely through other means.
Related: How to log in to cPanel (and fix login issues) | cPanel overview-what you can do and where to find it | How to find your hosting service details | Creating and managing secure passwords
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