Welcome to UnderHost Documentation
Everything you need to know about using UnderHost hosting, domains, email, and VPS services. Browse by category or search for your topic.
UnderHost NOC
Network Operations
This documentation covers every aspect of hosting with UnderHost-from setting up your first website to managing a VPS, configuring DNS, troubleshooting email, and understanding your billing. Use the search bar, sidebar, or category browser to find what you need.
Browse by category
| Category | Topics covered |
|---|---|
| Getting Started | Account access, CustomerPanel, cPanel, ordering, first steps |
| Account & Billing | Invoices, payments, Bitcoin, upgrades, refunds, cancellation |
| Domains & DNS | Registration, transfers, nameservers, A/MX/TXT records, propagation |
| SSL Certificates | Let's Encrypt, AutoSSL, mixed content, certificate errors |
| cPanel | File Manager, databases, email, PHP, backups, FTP, redirects |
| Mailboxes, IMAP/SMTP, webmail, SPF/DKIM/DMARC, spam, blacklists | |
| WordPress | Installation, errors, security, performance, updates |
| Cloud VPS | SSH, firewall, OS selection, control panels, monitoring |
| Dedicated Servers | Provisioning, OS reinstall, management, bandwidth, locations |
| Offshore Hosting | Privacy hosting, DMCA-free, locations, acceptable use |
| Security | Passwords, 2FA, DDoS, malware, firewalls, file permissions |
| Migration | Free cPanel-to-cPanel, WordPress, post-migration |
| Troubleshooting | Website down, errors 403/404/500, DNS, email, database, disk |
| Cloudflare | CDN, proxy, SSL modes, redirect loops, performance |
UnderHost Tools
Use the UnderHost Tools platform for instant diagnostics:
- DNS Check-Look up A, MX, NS, TXT records for any domain
- SSL Check-Verify certificate validity and TLS configuration
- Email / MX Check-Test SPF, DKIM, DMARC, and MX records
- Blacklist Check-See if your domain or IP is blacklisted
- Propagation Checker-Track DNS changes across global resolvers
- Ping & Traceroute-Test network connectivity to your server
- Whois Lookup-View domain registration and expiry details
Getting support
If you can't find the answer here, our support team is ready to help.
- Open a ticket-CustomerPanel → Support → Submit Ticket
- Chat with Winston-Use the chat bubble on any page for instant AI-assisted answers
- Network Status-Check underhost.com/network-status.php for active incidents
For anything requiring access to your account (billing disputes, service changes, password resets), always use the ticket system at CustomerPanel. Never share passwords or payment details through chat or email.
Related: Start with UnderHost: your first 15 minutes | How to choose the right hosting plan | How to access your CustomerPanel account | How to contact UnderHost support
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