Refund policy overview
UnderHost offers a 14-day money-back guarantee only on eligible first-time shared hosting and reseller hosting plans where advertised.
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UnderHost provides a 14-day money-back guarantee only on eligible first-time shared hosting or reseller hosting plans where the guarantee is expressly advertised. Shared hosting is available for refund during the first 14 days when it meets those eligibility terms.
Refunds are not automatic and may be denied for abuse, fraud, policy violations, chargebacks, excessive resource use, or services already provisioned or consumed.
What is eligible for a refund?
| Service | Refund eligibility |
|---|---|
| Eligible first-time shared hosting plans | Refundable within the first 14 days where the money-back guarantee is expressly advertised |
| Eligible first-time reseller hosting plans | Refundable within the first 14 days where the money-back guarantee is expressly advertised |
| Billing errors (overcharge) | Full refund-contact billing support |
What is not refundable?
- VPS and cloud servers-non-refundable after order, provisioning, allocation, or delivery
- Dedicated servers and custom servers-non-refundable after order, provisioning, allocation, or delivery
- Setup, management, administration, and migration work-non-refundable once provisioned, delivered, or consumed
- Licenses, addons, IP addresses, CDN services, control panel licenses, software licenses, and third-party costs-non-refundable after order, issuance, allocation, or delivery
- Domain registrations, renewals, transfers, and redemption fees-non-refundable once submitted to the registry
- SSL certificates-non-refundable after issuance
- Hosting renewals-not refundable after the applicable 14-day first-order guarantee has passed
- Annual plan renewals-not refundable; service continues until the paid period ends if cancelled
- Accounts terminated for AUP violations-not eligible for a refund
How to request a refund
- Log in to CustomerPanel
- Open a Billing support ticket
- State that your eligible first-time shared hosting or reseller hosting plan is within the 14-day guarantee period and that you are requesting a refund
- Include your order or invoice number if possible
Refunds are processed back to the original payment method. Credit/debit card refunds typically appear within 3–7 business days depending on your bank. PayPal refunds are faster. Bitcoin payments are refunded as account credit or in cryptocurrency if arranged.
If you believe you were charged incorrectly (wrong amount, duplicate charge, charge after cancellation), open a billing ticket immediately with the invoice number and details. Billing errors are resolved promptly regardless of the 14-day window.
Related: Billing overview | Cancel account | How to contact UnderHost support | How to choose the right hosting plan
Need billing help?
Open CustomerPanel to view invoices, update payment methods, renew services, or contact billing support.
