Change the primary domain on your hosting account
You can request a primary domain change for many hosting services, but it can affect website files, email, SSL, DNS, and application URLs.
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Yes, the primary domain on many hosting accounts can be changed by support. It is not only a label change: the primary domain can affect DNS, email, SSL, website paths, redirects, and application configuration.
Before requesting a primary domain change
- Make sure the new domain is registered and under your control.
- Point the new domain to UnderHost nameservers or to the hosting server IP.
- Download a current backup of website files, databases, and email.
- Check whether your website stores the old domain in configuration or database records.
- Plan redirects from the old domain to the new domain if the public website address is changing.
Email addresses, forwarders, DNS records, SSL certificates, and application links may need to be recreated or updated after the change. If you only want a second domain to show the same website, use a parked domain or alias instead.
How to request the change
- Log in to CustomerPanel.
- Open a Technical Support ticket for the hosting service.
- Include the current primary domain, the new primary domain, and confirmation that you have a backup.
- Tell support whether the old domain should redirect to the new domain after the change.
- After support confirms the change, test the website, SSL, email, and redirects.
Alternatives
| Goal | Better option |
|---|---|
| Use a second domain for the same website | Add a parked domain/alias and optionally redirect it to the primary domain. |
| Host a separate website | Add the domain as an addon domain if your plan supports addon domains. |
| Move a site to a new brand/domain | Request a primary domain change and set up 301 redirects from old URLs. |
| Only point an external domain to UnderHost | Update nameservers or A records; no primary domain change is required. |
Related: How to point a domain to UnderHost hosting | How to configure DNS for your domain | What nameservers should I use for UnderHost? | What is DNS propagation and how long does it take?
Need a primary domain change?
Open a CustomerPanel support ticket after the new domain is registered, pointed to UnderHost, and your site backup is ready.
