VPS emergency console in CustomerPanel (coming soon)
A browser console for your Cloud VPS is coming to CustomerPanel, location by location. What it will do, and how to get help today when SSH is unreachable or you are locked out.
UnderHost NOC
Network Operations
On this page
The emergency console is being added to our Cloud VPS platforms one location at a time. It is not available in CustomerPanel yet. This article will be updated when it goes live for each location.
Locked out today? Open a ticket
If SSH is unreachable, a firewall rule locked you out, or you lost the root password, the NOC can reach the server out-of-band for you:
-
Open a ticket from the VPS service
In CustomerPanel, go to Services → My Services, open the VPS and choose Open Ticket.
-
Describe what happened
For example "I enabled ufw without allowing port 22" or "sshd does not start after editing sshd_config". Never include passwords in the ticket.
For a lost root password, see How to reset the root password on your VPS.
What the console will do
The emergency console (also called an out-of-band or VNC console) shows the server's screen in your browser, like a keyboard and monitor plugged directly into it. It works even when SSH is blocked or the network is misconfigured.
| Situation | How the console will help |
|---|---|
| Blocked your own IP in the firewall | Log in on the console, remove the rule, restore SSH access |
| SSH service crashed or misconfigured | Fix /etc/ssh/sshd_config and run systemctl restart sshd |
| Server stuck while booting | See the boot messages and choose a recovery option |
Avoid getting locked out
- Always allow SSH (port 22, or your custom port) before enabling a firewall. See Setting up a firewall on your VPS.
- Keep your current SSH session open while you test a new SSH or firewall setting from a second window.
- Add an SSH key so you can still log in if you forget the password.
- Take a snapshot or backup before big changes.
Related: How to reset the root password on your VPS | Setting up a firewall on your VPS | How to manage your Cloud VPS | How to connect to your VPS via SSH
Locked out right now?
Open a ticket from the VPS service in CustomerPanel. The NOC can reach the server out-of-band and help you get back in.
