FTP client setup: FileZilla, WinSCP, Cyberduck

You need a file transfer client to upload files to your UnderHost server. The protocol depends on your hosting type:

• Shared Hosting: Use FTP (port 21) with your cPanel username
• VPS / Dedicated Server: Use SFTP (port 22) with your SSH root credentials

We recommend FileZilla (works on all platforms) for either protocol.

Choose your FTP client

Recommendation: Start with FileZilla. It works on all platforms.

FileZilla setup

Download and install

1. Go to filezilla-project.org
2. Click Download
3. Choose your platform (Windows, Mac, or Linux)
4. Download and install

Configure your server connection

1. Open FileZilla
2. Go to File > Site Manager (or Ctrl+S)
3. Click New site
4. Enter your connection details (see Connection Settings below)
5. Click Connect

For detailed SFTP setup, see the SFTP guide.

Connection settings

For Shared Hosting (use FTP):

• Protocol: FTP (standard File Transfer Protocol)
• Host/Server: Your server hostname (e.g., server1.underhost.com)
• Port: 21 (standard FTP port)
• Username: Your cPanel username (from welcome email)
• Password: Your cPanel password

For VPS / Dedicated Server (use SFTP):

• Protocol: SFTP (SSH File Transfer Protocol)
• Host/Server: Your server IP address or hostname (e.g., 192.168.1.100)
• Port: 22 (standard SSH port)
• Username: root
• Password: Your SSH root password (from welcome email)

Where to find your connection details:

For shared hosting:

1. Check your welcome email from UnderHost (contains cPanel username/password)
2. Or log in to CustomerPanel → Services → My Services → your hosting → Manage (cPanel)

For VPS/Dedicated:

1. Check your welcome email (contains SSH IP, port, root password)
2. Or log in to CustomerPanel → Services → My Services → your VPS/server → view details

Tips for security

• For shared hosting: FTP is acceptable for your account (not internet-wide)
• For VPS/Dedicated: Always use SFTP instead of FTP for better security
• Do not save passwords in the client if sharing the computer
• Check file permissions after uploading (644 for files, 755 for directories)
• Disconnect when finished transferring files

Related: SFTP guide | SSH access basics | FTP vs SFTP comparison | File permissions guide

Related articles