How to change your DirectAdmin password

Your DirectAdmin password is separate from your CustomerPanel billing password. Change it from inside DirectAdmin when you are logged in, or reset it from CustomerPanel if you cannot access the panel.

Change your password from inside DirectAdmin

1. Log in to DirectAdmin

   Open DirectAdmin at https://server.underhost.com:2222 and sign in with your hosting credentials.

2. Go to Your Account

   In the top right corner, click your username or go to Your Account → Change Password.

3. Enter old and new passwords

   Type your current password and then the new password twice to confirm. Choose a strong password-at least 12 characters with a mix of letters, numbers, and symbols.

4. Save

   Click Save. You will be logged out and need to sign back in with the new password.

Reset via CustomerPanel (if locked out)

1. Log in to customerpanel.ca
2. Go to Services → My Services and click your DirectAdmin hosting plan
3. Find Change Password on the service details page
4. Enter and confirm a new password, then save

The change applies immediately to your DirectAdmin account. You can now log in with the new password.

Password tips

• Use a different password for DirectAdmin, email accounts, and CustomerPanel
• Do not share your DirectAdmin password in support tickets or emails
• If you need to grant a developer access, create a separate FTP account rather than sharing the main panel password
• UnderHost support will never ask for your DirectAdmin password

Related: DirectAdmin login | DirectAdmin overview | Creating secure passwords

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