Using Winston AI with UnderHost Docs
Learn how Winston AI works with the official UnderHost knowledge base at docs.underhost.com and the Winston customer guide at chat.underhost.com/docs/.
UnderHost NOC
Network Operations
docs.underhost.com is the official UnderHost customer knowledge base for services, setup guides, troubleshooting, policies, and common tasks. The Winston customer guide at chat.underhost.com/docs/ explains how to use Winston effectively.
Accessing the Documentation
You can use Winston and UnderHost documentation in three ways:
1. Official Knowledge Base (Recommended)
Visit docs.underhost.com to search the current UnderHost documentation.
2. From Winston Chat
In Winston chat at chat.underhost.com, ask your question naturally. Winston can summarize relevant guidance and point you toward official docs when useful.
3. Winston Customer Guide
Visit chat.underhost.com/docs/ when you want to learn what Winston can help with, what information to provide, and when to open a support ticket.
Searching the Documentation
To search the UnderHost knowledge base:
- Visit docs.underhost.com
- Look for the search box at the top of the page
- Type your keyword or question (e.g., "email not sending" or "VPS setup")
- Results appear instantly with relevant articles and sections
- Click any result to jump to that article
Search tips:
- Use simple keywords: "DNS propagation" rather than "How long does it take for my domain to point?"
- Try multiple searches if your first attempt doesn't return results
- Search for product/service names: "CloudPanel", "Cloud VPS", "cPanel"
- Search for error messages: "connection refused", "SSL error", "email not sending"
Browse by Topic
The documentation is organized by category. Common categories include:
| Category | What You'll Find |
|---|---|
| Getting Started | Account setup, first login, choosing a plan |
| Hosting Plans | Shared hosting, Cloud VPS, dedicated servers, reseller |
| Control Panels | cPanel, CloudPanel, DirectAdmin, aaPanel guides |
| Domains & DNS | Registration, transfers, DNS records, propagation |
| Mailbox setup, MX records, deliverability, clients | |
| SSL Certificates | Installation, renewal, HTTPS, certificate errors |
| WordPress | Installation, plugins, themes, security, caching |
| Security | Firewalls, IP blocking, malware, hardening |
| Databases | MySQL, MariaDB, backup, optimization |
| Backups | Backup options, scheduling, restore procedures |
| Billing & Support | Payments, upgrades, support tickets, policies |
To browse by topic:
- Go to docs.underhost.com
- Look for category links or a navigation menu
- Click a category to see all articles in that topic
- Articles are usually listed by popularity or alphabetically
Offline Access & Downloads
Check if Winston's documentation offers:
- PDF exports - Download articles as PDFs for offline reading
- Printable versions - Format-optimized for printing
- Mobile app - Native app with offline mode (if available)
- Keyboard shortcuts - Keyboard navigation for faster browsing
Use docs.underhost.com for full articles, tools.underhost.com for public checks, Winston for quick guidance, and CustomerPanel tickets when the issue needs account verification or staff action.
Related: Winston AI Overview | Support & Contact
Need instant guidance?
Ask Winston AI for fast hosting, DNS, billing, migration, and troubleshooting guidance, or escalate to support when needed.
