WHM Packages Intermediate

Creating and managing hosting packages in WHM

Packages define resource limits for cPanel accounts. Create reusable packages for your hosting tiers, assign them to accounts,

UnderHost NOC Network Operations

5 min read Updated June 2026

On this page

What are packages?
Create a package
Resource limits explained
Assign a package to an account
Edit and delete packages
Cannot create account with package

Packages (also called hosting plans) are templates that define the resource limits applied to cPanel accounts. Instead of setting disk space, email limits, and bandwidth manually each time you create an account, you define a package once and assign it. Changing a package updates all accounts using it.

Create a package

Log in to WHM
Go to Packages → Add a Package
Enter a Package Name (e.g., "Basic", "Business", "Unlimited")
Set resource limits (see below)
Click Add

Resource limits explained

Limit	Default	Notes
Disk Quota	MB of disk space	Enter 0 for unlimited when appropriate, subject to server capacity and account policy
Monthly Bandwidth	MB of data transfer	0 = unlimited when allowed by the server policy
Max FTP Accounts	Number of FTP users	0 = unlimited
Max Email Accounts	Number of mailboxes	0 = unlimited
Max Databases	Number of MySQL databases	0 = unlimited
Max Sub Domains	Number of subdomains	0 = unlimited
Max Addon Domains	Extra domains the account can host	0 = unlimited
Max Parked Domains	Domain aliases the account can add	0 = unlimited
Shell Access	SSH access on/off	Disable for regular client accounts

Assign a package to an account

During account creation, select the package from the Package dropdown. To change the package for an existing account:

Go to Account Functions → Upgrade/Downgrade an Account
Search for the account
Select the new package
Click Upgrade/Downgrade

Edit and delete packages

Go to Packages → Edit a Package to modify limits. Changes apply to all accounts using that package when you edit it. To delete a package, go to Packages → Delete a Package. Accounts using the deleted package keep their current limits but are no longer associated with a named package.

Cannot create accounts using a package

If WHM will not let you create an account with a package, check these items first:

Check	What to do
No package exists	Create the package under Packages → Add a Package before creating the account.
Not enough server resources	Confirm the server or WHM role has enough available disk and bandwidth for the package.
Package limit too high	Lower the package quota or increase the server/service allocation if the package exceeds available resources.
Feature unavailable	Some limits depend on cPanel license type, root access, and WHM feature permissions. Contact support if a feature should be available but is missing.