Update your account information in CustomerPanel
Change your email address, phone number, billing address, and password in CustomerPanel. Keep your contact details current to receive invoices and support re...
UnderHost NOC
Network Operations
Keeping your CustomerPanel contact details accurate ensures you receive invoices, renewal notices, and support replies without interruption. All account information is editable from the Edit Account page.
How to open account settings
- Log in to customerpanel.ca
- Click your name in the top-right corner
- Select Edit Account
Change your email address
Your email address is your CustomerPanel login and the address that receives invoices and ticket replies. To change it:
- Go to Edit Account
- Update the Email Address field
- Enter your current password to confirm
- Click Save Changes
A confirmation email may be sent to your new address. If you don't receive invoices or notifications after the change, check your spam folder or whitelist mail from customerpanel.ca.
Change your password
- Go to Edit Account → Security Settings
- Enter your current password
- Enter and confirm your new password
- Click Save Changes
Use a password that is at least 12 characters with a mix of uppercase, lowercase, numbers, and symbols. A password manager is the easiest way to generate and store strong, unique passwords.
Billing address
Your billing address appears on invoices. To update it, go to Edit Account and fill in your address, city, state/province, postcode, and country, then save. If you need a corrected invoice for a past period, open a billing ticket.
Phone number
Adding a phone number is optional but recommended. It can help verify your identity if you need to recover your account or if your email address becomes inaccessible.
Strengthen your account security
Use a strong password and enable two-factor authentication to protect your UnderHost account.
