Managed vs unmanaged hosting: your responsibility

The line between what UnderHost manages and what you manage depends entirely on your hosting type. Getting this wrong leads to confusion when problems arise-either you wait for support to fix something you own, or you expect UnderHost to fix something outside their scope.

Shared hosting-fully managed

On shared hosting, UnderHost manages the entire server infrastructure. Your responsibility is limited to your account content.

UnderHost manages: server hardware, OS, Apache/Nginx, PHP, MySQL, cPanel, security patches, network, firewall, server backups, SSL infrastructure

You manage: your website files, your application (WordPress etc.), your databases, your email configuration, your domain DNS

VPS-self-managed

A standard UnderHost Cloud VPS is self-managed. UnderHost provides the hypervisor and network-everything inside the VM is yours.

UnderHost manages: physical hardware, hypervisor, network, power, datacenter

You manage: operating system, all software, web server, PHP, MySQL, firewall, security patches, updates, backups, monitoring

Dedicated servers

Like VPS, standard dedicated servers are self-managed. The entire physical machine is yours. UnderHost handles hardware replacement and network-the OS and everything above is your responsibility.

Server management add-on

UnderHost offers a Server Management add-on for VPS and dedicated servers. With managed support, UnderHost handles OS-level issues, software installation, security hardening, monitoring, and proactive maintenance. This bridges the gap between self-managed and shared hosting.

When Server Management is active, UnderShield is installed by default where supported. UnderShield gives UnderHost staff server health data such as uptime, CPU, RAM, disk usage, and service status without requiring you to open a ticket first.

Responsibility comparison

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