Enable two-factor authentication in CustomerPanel

Two-factor authentication (2FA) requires both your password and a time-based one-time code from your phone when logging in. Even if someone knows your password, they cannot access your account without your device.

Requirements

You need a TOTP authenticator app on your smartphone. Any of these work:

• Google Authenticator-iOS / Android
• Authy-iOS / Android / Desktop (supports cloud backup)
• Microsoft Authenticator-iOS / Android
• 1Password, Bitwarden-if you use these as your password manager

Enable 2FA

1. Log in to customerpanel.ca
2. Click your name (top-right) → Security Settings
3. Find Two-Factor Authentication and click Enable
4. A QR code appears-open your authenticator app, tap Add account or the + button, then scan the QR code
5. Your app generates a 6-digit code-enter it in the Verification code field
6. Click Enable Two-Factor Authentication

Logging in with 2FA

After enabling 2FA, your login flow changes:

1. Enter your email and password as usual
2. Open your authenticator app and find the UnderHost / CustomerPanel entry
3. Enter the current 6-digit code (codes refresh every 30 seconds)
4. Click Login

Disable or change 2FA

Go to Security Settings → Two-Factor Authentication → Disable. You must enter your current 2FA code to confirm. To change devices, disable 2FA first, then re-enable it and scan the QR code with your new device.

Lost access to your authenticator

If you no longer have access to your authenticator app and don't have backup codes:

1. On the 2FA login screen, click Use a backup code if you saved them
2. If you have no backup codes, open a support ticket from a different device or email-include your account email and billing information for identity verification

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