Track DNS in cPanel: verify records and propagation
Use cPanel Zone Editor and DNS checks to confirm records, nameservers, propagation, and common website or mail resolution problems.
UnderHost NOC
Network Operations
DNS controls where your website, email, verification records, and subdomains point. Use cPanel to review the zone when your domain uses UnderHost nameservers, and use external checks to confirm what the internet currently sees.
Review records in Zone Editor
- Log in to cPanel.
- Open Domains and choose Zone Editor.
- Click Manage beside the domain.
- Review A, AAAA, CNAME, MX, TXT, and other records.
If DNS is hosted outside UnderHost, cPanel may not be the active DNS source. In that case, make changes at the provider that controls the domain's authoritative nameservers.
Check nameservers
Nameservers decide which DNS zone is authoritative. Confirm the domain uses the expected nameservers from CustomerPanel or your welcome email.
nslookup -type=NS example.com
dig NS example.comCheck propagation
After DNS changes, resolvers around the world update according to TTL and cache behavior. Some changes appear within minutes; others can take up to 24-48 hours depending on previous TTL values and registrar behavior.
- Check from multiple public resolvers, such as Google, Cloudflare, and your ISP.
- Flush your local DNS cache if your computer still sees the old value.
- Test from mobile data to bypass local network caching.
Mail DNS checks
For email issues, check MX records plus SPF, DKIM, and DMARC TXT records. If you use Google Workspace, Microsoft 365, or another external mail provider, cPanel Email Routing should usually be set to remote mail handling.
Diagnostic commands
dig A example.com
dig AAAA example.com
dig CNAME www.example.com
dig MX example.com
dig TXT example.com
dig @1.1.1.1 example.com
dig @8.8.8.8 example.comWhen opening a support ticket, include the domain, record type, expected value, actual value, and where DNS is currently hosted.
Related: Managing DNS records with cPanel Zone Editor | Email routing and MX records in cPanel | How to configure DNS for your domain | DNS record types explained-A, CNAME, MX, TXT, and more
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