cPanel Delivery Email Intermediate

Track email delivery in cPanel

Use cPanel Track Delivery to troubleshoot missing messages, see whether mail was accepted, deferred, rejected, filtered, or routed to another server.

UnderHost NOC Network Operations

6 min read Updated June 2026

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Overview
Search delivery
Statuses
Next steps

Track Delivery shows recent mail delivery attempts handled by the cPanel server. Use it when a sender says mail was sent but it did not arrive, or when outgoing mail appears delayed or rejected.

Search for a delivery attempt

Log in to cPanel.
Open Email and choose Track Delivery.
Enter the recipient email address, or leave blank to show recent deliveries.
Click Run Report or Show All.
Open the details icon for the message you want to inspect.

Common statuses

Status	Meaning	What to check
Accepted	The server accepted the message.	Check mailbox quota, filters, spam folder, and email client sync.
Delivered	The message was delivered locally or to the next server.	If not visible, check folders and filters.
Deferred	Temporary delay.	Recipient server may be greylisting or temporarily unavailable.
Rejected	Delivery failed.	Read the SMTP error or bounce text.
Filtered	A filter acted on the message.	Review Email Filters and Global Email Filters.

Next steps

If Track Delivery shows no incoming attempt, ask the sender for the bounce message and check MX records.
If mail was accepted but not visible, check Spam/Junk, Trash, filters, forwarders, and mailbox quota.
If outgoing mail is rejected, review SPF/DKIM/DMARC and blacklist status.
If the details are unclear, include the delivery record timestamp and recipient in a support ticket.